Personalisation Best Practice 2009 (Winter 2009 – powerpoint file)
A local authority’s community care function whilst simultaneously trying to implement the government’s Personalisation Agenda and cut costs found themselves running around in circles. Staff were able to spend time in dialogue finally agreed affirmative questions to pose and answer in large group discussions. Neither strictly Appreciative Inquiry or Action Enquiry, this was a powerful example of co-creativity on a mass scale. The solution developed by this group was a personalised service for citizens that gave motivation to staff. This was an amazing experience for all participants.
Appreciative Inquiry (Autumn 2008 – powerpoint file)
Appreciative Inquiry is an approach to organisational generative thinking. It is a powerful way of releasing the creativity of a group but must be used with care as any failure of a management team to allow the momentum to proceed will have a profoundly negative effect. If used in the correct way, the results can be magnificent. The following slides are a brief ‘how to’ guide that should be presented to the participating group before the session or at the beginning. We would recommend reading the selection of books written by David Cooperider and Ron Fry of Case Western Reserve University’s Weatherhead School of Management. Appreciative Inquiry material is open source on the web.